FAQ

How come your prices are so low?
1.  Strong and established relationships with direct Jewelry manufacturers that provide me with my products for wholesale prices that I can then pass on that discounted price to our customers.
2.  I get our products directly from those same Jewelry manufacturers as opposed to wholesalers or other retailers.
3.  I am mostly an online store  - I do not have as many inventory expenses that typical brick and mortar stores have.

Where is your store located?
We are mostly an online high end jewelry store.  


Where do you guys ship to and how much?
I offer WORLDWIDE SHIPPING for any order amount! 


How long does delivery take?
Delivery ETA: Based on your order for shipping at checkout and based on your location:
  • USPS 1st class mail 7-14 days
  • UPS Ground 5-7 days
  • UPS 2 day air 2-3 days
  • UPS next day air 1-2 days
  • international shipping 14-20 days
Processing time: items will ship within 1-3 business days depending if the item is in stock. Items to be delivered within 1-3 days of arrival date given to you at checkout. 

Since we are shipping worldwide, delivery varies depending on your location.  Some orders may take longer due to international customs while others may be delivered sooner than expected.  Please always refer back to your tracking number.  


How do I check the status of my order?
You can check the status of your order any time at "Track Order" page.   
What currency do I pay?
US Dollars ($) but our payment processing will accept VISA, Mastercard, Paypal, American Express, Discover, and any other credit card that can be processed over the internet. We will soon be accepting Cryptocurrency as well!!


I want to return my item, what is the return address?  Is it free?

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging.

An email must be sent before any product is shipped for return by customers and the returns must be approved solely by Lew Gold.

Our policy lasts 5 days. Anything returned outside of the 5 days is subject to a 20% restocking fee but may still be returned. All purchases are 100% refundable if the purchased item is shipped by the customer and received by Lew Gold within 5 business days of the original invoice and the product is unused and in the exact same condition that you received it. Returns must arrive within 5 days of the original invoice to the customer and they must be shipped to 2543 South Jessup Street Philadelphia PA 19148.

To complete your return, we require a receipt or proof of purchase.

 All return fees such as packaging, shipping, and other applicable custom fees will be the customer's responsibility.  

How secure is my personal information?
We adhere to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.